Marketing service
Terms of Service Documentation Development
Implementation-oriented drafting of terms of service that match how you actually sell, deliver and charge — prepared for review by your own qualified adviser.
What you need to know first
- What problem does this solve?
- The published terms were adapted from another business. They describe an ordering and delivery model that is not yours, contradict what the website and invoices say, and give no usable answer when a customer disputes scope, a timeline or a refund.
- What exactly do I receive?
- A terms-of-service document drafted from how you genuinely sell, deliver, charge and support, structured in numbered sections for publication and versioning, and prepared so a qualified adviser can review it efficiently.
- How is it priced?
- Fixed fee, quoted on enquiryThe fee is quoted for your requirement, because scope, systems and complexity differ in every case.Priced as a single fixed fee for a single organisation and a single set of terms. No figure is published yet; the fee is confirmed in writing before work begins. Additional service-specific terms are each a separate scoped item.
- How long does it generally take?
- Typically 2 to 3 weeksIndicative, from the point the commercial model is confirmed with you.
- What happens next?
- Send an enquiry describing the requirement. We confirm the scope, the fee and the timescale in writing before any work begins. An enquiry is not an order: an engagement becomes binding only when it is expressly accepted, as set out in the Terms of Service.
Deliverables
- Terms of service document in numbered sections, with a stated version and effective date
- A written summary of the commercial model the terms are based on
- A list of points needing a decision from you or your adviser
- Publication and versioning guidance
Included
- Working session on the commercial model: how an order is accepted, what is delivered, how fees and taxes work, and what happens on cancellation
- Drafting of the document
- Alignment with your existing published policies, so the set does not contradict itself
- Structuring for publication and versioning
- Two revision rounds, including one after adviser review
Not included
Stating the boundary is part of the offer. Anything here can usually be arranged separately.
- Legal advice, legal representation or a legal opinion
- A compliance guarantee for any jurisdiction
- Contract negotiation with your customers
- Bespoke enterprise agreements or master services agreements, unless separately scoped
- Ongoing maintenance after delivery, unless separately scoped
Customer prerequisites
- Someone who can authoritatively describe how the business sells, delivers and charges
- Acceptance that the document should be reviewed by a qualified adviser before publication
Information and access we need
We will ask for these. Where the work needs access to a system, access is arranged and scoped with you rather than assumed.
- How orders are accepted, fulfilled and invoiced
- Your existing terms, refund policy and any service-specific policies
- The jurisdictions and markets you operate in
- Your position on refunds, cancellations and liability limits
Expected process
Enquiry
You describe the business and the problems the current terms cause.
Commercial-model session
A working session on how you actually sell, deliver, charge and cancel.
Written scope and fee
Confirmation of the fee, the revision allowance and the indicative timescale.
Drafting
The document is drafted from the confirmed model, with open questions flagged.
Review rounds
Your comments, then your adviser’s, across two revision rounds.
Meetings, revisions and scope
- Meetings
- Meeting required, during the assessment (about 60 minutes)
- Revisions
- 2 revisions included. Two revision rounds, including one after adviser review.
- Scope
- Deliverables are limited to those expressly included in the agreed scope. Additional revisions, meetings, research or services outside that scope may require additional fees — see the Marketing Services Terms.
Frequently asked questions about this service
How do revisions work?
Where a service includes a set number of revisions, the service page states the number and what a revision covers. A revision refines the agreed deliverable; it is not a route to a different deliverable.
Deliverables are limited to those expressly included in the agreed scope, and additional revisions, meetings, research or services outside scope may require additional fees — see Consulting Services Terms and Marketing Services Terms.
What policy and governance documents can Immense Click develop?
Privacy policy documentation, terms-of-service documentation, cookie and marketing-consent documentation, and a consolidated legal, privacy and service governance compendium covering a whole organisation.
This is policy documentation development, not legal advice. Immense Click is not acting as your lawyer, and the Terms of Service state plainly that, unless expressly agreed in writing, we are not acting as your lawyer, accountant, regulated investment adviser or other regulated professional. The Consulting Services Terms say the same about regulated legal, tax, investment, medical and accounting services.
What is delivered is implementation-oriented drafting: documents that describe what your systems, integrations and marketing actually do, structured so they can be reviewed by a qualified adviser and then published and maintained. Where a document needs legal sign-off, you should have it reviewed by a qualified adviser before publication.
Who owns the deliverables?
It depends on the type of material, and the controlled terms are specific about it:
- Your pre-existing materials remain yours.
- Immense Click’s pre-existing frameworks, methodologies, templates, tools, know-how, automation systems and reusable materials remain Immense Click’s.
- For client-specific deliverables, ownership or licensing is determined by the applicable statement of work. Upon full payment, client-specific deliverables may be used by you as specified in that engagement.
- Any transfer of ownership must be expressly agreed in writing.
See Consulting Services Terms — Intellectual Property and Marketing Services Terms — Intellectual Property. If a specific ownership arrangement matters to you, raise it before the scope is agreed, since that document is what determines it.
Next step
Reference terms-of-service-documentation is added to your enquiry automatically so it reaches the right place.