Consulting Services Terms

1. Scope

The specific scope of a Consulting engagement may be described in:

• a proposal;
• order form;
• statement of work;
• email confirmation;
• engagement letter;
• or other written agreement.

Where a signed engagement document conflicts with these general Consulting Terms, the signed engagement document controls for that project.

2. Client Responsibilities

The client agrees to provide reasonably necessary:

• information;
• access;
• approvals;
• feedback;
• personnel availability;
• documents;
• credentials;
• and decisions.

Delays caused by missing client dependencies may affect project schedules.

3. Accuracy of Client Information

Immense Click may rely on information supplied by the client unless the engagement expressly requires independent verification.

The client is responsible for materially accurate information.

4. Deliverables

Deliverables are limited to those expressly included in the agreed scope.

Additional revisions, meetings, research, or services outside scope may require additional fees.

5. Timelines

Project dates are estimates unless expressly identified as binding deadlines.

Client delays, third-party dependencies, scope changes, force majeure, or missing approvals may alter timelines.

6. Advice and Decisions

Consulting recommendations reflect information reasonably available at the time.

Business conditions change.

The client remains responsible for its own management, commercial, strategic, operational, legal, financial, hiring, investment, and implementation decisions.

7. Specialist Advice

Unless expressly stated in writing, Consulting Services do not constitute regulated:

• legal advice;
• tax advice;
• investment advice;
• medical advice;
• accounting assurance;
• or another regulated professional service.

8. No Guaranteed Results

We do not guarantee revenue, profit, investment, financing, cost savings, market share, search rankings, organisational performance, or another particular outcome unless expressly guaranteed in a signed agreement.

9. Intellectual Property

Pre-existing Immense Click frameworks, methodologies, templates, tools, know-how, and reusable materials remain ours.

Upon full payment, client-specific deliverables may be used by the client as specified in the applicable engagement.

Any ownership transfer must be expressly agreed in writing.

10. Client Materials

The client retains ownership of its pre-existing materials.

The client authorises Immense Click to use those materials to perform the engagement.

The client represents that it has necessary rights to provide them.

11. Confidentiality

Each party will use reasonable safeguards for confidential information received in connection with the engagement.

More specific confidentiality terms in an NDA or engagement agreement will control.

12. Fees and Expenses

Fees, milestones, payment dates, taxes, and approved expenses are determined by the applicable proposal, invoice, or statement of work.

Late or overdue payments may result in suspension of work.

13. Cancellation

Cancellation and refund treatment is governed by the Refund Policy and applicable statement of work.

Fees for completed work remain payable.

14. Third-Party Dependencies

Where recommendations involve software, platforms, vendors, advertising networks, search engines, APIs, or external suppliers, their availability and decisions remain outside Immense Click's control.

15. Portfolio Use

We will not publicly disclose confidential client information merely for promotional purposes.

Any use of a client's protected trademarks, confidential project details, or non-public results as a case study should be subject to appropriate permission.

16. End of Engagement

At completion or termination, outstanding undisputed invoices and approved expenses remain payable.

Confidentiality, intellectual property, liability, and other provisions intended to survive termination will continue to apply.